Question 1

What exactly does a digital audit cover?

Accepted Answer

Everything connected to your digital life — email accounts, banking and brokerage portals, crypto wallets, social media, streaming and subscription services, cloud storage, business logins, domains, and devices. We build a single accurate inventory so nothing important is hidden, duplicated, or forgotten.

Question 2

Do I need to share my passwords with you?

Accepted Answer

No. We work alongside you — guiding the process while you remain in control of your credentials. By the end, your passwords live in a secure password manager that only you (and your designated successors) can access.

Question 3

How long does the full audit take?

Accepted Answer

Most clients complete the audit and setup over the course of a week or two, depending on the size of their digital footprint. We move at a pace that respects your time and attention.

Question 4

Is a digital legacy plan the same as a will?

Accepted Answer

No — and that's why we coordinate with your estate attorney. Your Mālama plan is referenced in your will under the Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA), the legal framework that gives executors authority over digital assets.

Question 5

Which platforms support legacy access?

Accepted Answer

We configure the native tools for every major platform that offers them — Apple Legacy Contact, Google Inactive Account Manager, Facebook Legacy Contact, Instagram memorialization, and more. For platforms without native tools, we build documented access pathways inside your password manager.

Question 6

What happens if I don't have an estate attorney?

Accepted Answer

We'll connect you with vetted attorneys experienced in digital estate planning. If you already have one, we work directly with them so your digital and traditional plans align.

Question 7

Are Password Managers Secure?

Accepted Answer

Yes — and they're significantly more secure than the alternatives most people are already using. Password managers use end-to-end encryption, so even the provider cannot see your credentials. Major password managers are independently audited, and both CISA and the UK's NCSC officially recommend them as best practice.

Question 8

Why do I need a Password Manager?

Accepted Answer

The average person has over 100 online accounts. Reusing passwords means one breach exposes everything. A password manager generates and stores a strong, unique password for every account, so you only need to remember one master password.

Question 9

What happens if I forget my master password?

Accepted Answer

Reputable password managers use zero-knowledge encryption, so the provider cannot reset your master password. During your Legacy Setup we configure multiple safe recovery paths — an emergency recovery kit stored physically, trusted emergency contacts, and biometric unlock on your trusted devices.

Question 10

Do you digitize physical photos, slides, and negatives?

Accepted Answer

Yes. All scanning is done in-house using archival-grade equipment — we never ship your originals to a third-party facility. Prints, slides and even negatives can be preserved.

Question 11

How do you handle photos scattered across iCloud, Google Photos, and old hard drives?

Accepted Answer

We consolidate every source into a single, deduplicated, organized library. Then we protect it with a redundant local + cloud backup strategy, so a single device failure or account lockout never means permanent loss.

Question 12

Who owns the final library?

Accepted Answer

You do — completely. Your photos live in storage you own and control. Mālama Co never holds your memories hostage to a subscription.

Questions, answered with care.

Digital Audits

Legacy Setup

Photo & Memory Preservation